suhagame is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. We believe that gaming should always be a form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and resources available to help you stay in control.
Built-in tools available to every suhagame player — free, instant, and always accessible
Set a daily, weekly, or monthly deposit cap on your suhagame account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period to protect you from impulsive decisions.
Set a maximum session duration for your suhagame gaming sessions. When your time limit is reached, you will receive a notification and be automatically logged out. This tool is especially useful for players in Manila, Cebu, or Davao who play during long commutes or late-night sessions.
Take a short break from suhagame without permanently closing your account. Cooling-off periods can be set for 24 hours, 7 days, or 30 days. During this period, you cannot log in, deposit, or place bets. Your account and balance are preserved and accessible when the period ends.
If you feel that gaming is becoming a problem, suhagame's self-exclusion tool allows you to permanently block access to your account for a minimum of six (6) months, up to five (5) years or indefinitely. Self-exclusion cannot be reversed during the chosen period — this is by design, to give you real protection.
Enable periodic reality check pop-ups that remind you how long you have been playing and how much you have wagered in the current session. These gentle nudges help you stay aware of your gaming activity without interrupting your experience unnecessarily.
You may permanently close your suhagame account at any time by contacting our 24/7 support team. Upon closure, any remaining balance (net of incomplete bonus wagering requirements) will be returned to your registered GCash or bank account within a reasonable timeframe after KYC verification.
Under Philippine law and in line with regulations overseen by PAGCOR (Philippine Amusement and Gaming Corporation), all online casino gaming is strictly restricted to individuals who are 21 years of age or older. suhagame enforces this requirement without exception.
During the registration and KYC (Know Your Customer) process, every suhagame player is required to submit a valid government-issued Philippine ID — such as a passport, driver's license, SSS/UMID card, or PhilSys national ID — to verify their age and identity. Accounts where the player is found to be under 21 years old are immediately closed, and any deposited funds are returned to the originating payment method.
suhagame also uses automated age-verification checks during registration to flag potentially underage applicants before they can access any real-money games. If you are a parent or guardian and believe a minor has accessed suhagame, please contact our support team immediately.
Gaming is meant to be fun — a way to unwind after a long day in Makati, enjoy some excitement during a weekend in Quezon City, or simply try your luck on your favourite slot. But for some players, gaming can become a problem. Knowing the warning signs is the first step to getting help.
Ask yourself honestly — do any of the following apply to you?
If you answered yes to two or more of these questions, we strongly encourage you to use suhagame's self-exclusion tool or reach out to a professional support organisation.
A step-by-step guide to activating self-exclusion on your suhagame account
Reach out to suhagame's 24/7 live chat support team and request self-exclusion. You can also email [email protected] with the subject line "Self-Exclusion Request."
Select your self-exclusion duration: 6 months, 1 year, 2 years, 5 years, or indefinite. Our support team will confirm your choice and explain what happens to your account balance.
Your suhagame account is immediately blocked. You will not be able to log in, deposit, or place bets for the duration of your chosen period. Marketing communications are also suspended.
After your self-exclusion period ends, you may contact suhagame support to request reinstatement. A mandatory 7-day cooling-off period applies before access is restored, giving you time to reconsider.
| Tool | Options | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (decrease) / 24 hrs (increase) | Active |
| Session Time Limit | 30 min / 1 hr / 2 hrs / Custom | Next session | Active |
| Reality Check | Every 15 / 30 / 60 minutes | Immediately | Active |
| Cooling-Off Period | 24 hrs / 7 days / 30 days | Immediately | Active |
| Self-Exclusion | 6 months / 1 yr / 2 yrs / 5 yrs / Indefinite | Immediately — irreversible during period | Active |
| Account Closure | Permanent | Within 24 hrs of request | Active |
Responsible gaming starts with good habits. Here are some practical tips that suhagame recommends to every Filipino player:
If you or someone you know is struggling with problem gambling, help is available. suhagame encourages all players to reach out to professional support organisations. The following resources are available to Filipino players:
Responsible gaming is at the heart of everything we do. Join the suhagame community and enjoy world-class casino entertainment — with the tools and support to keep it fun. Must be 21 years of age or older to play.